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Connect Zendesk
Import organizations, tickets, SLA events and service metrics without replacing your existing support workflow.
Zendesk reporting for B2B support teams
Stop building every client SLA report by hand.
SLA Reporter turns your Zendesk data into customer-specific, branded service reports — then sends the right report to the right client automatically.
Connect Zendesk
Private beta · No credit card
Customer-specific data
Branded PDF + web reports
Scheduled delivery
SLA compliance96.4%+1.8% MoM
First reply21mTarget: 30m
Tickets48217 breached
First-response SLA98.1%
Resolution SLA94.7%
CSAT4.7 / 5
Median resolution6h 18m
ScheduledOct 1 · 09:00
17 SLA breaches
Explain the exceptions, not the spreadsheet.
Add commentary before the report goes to your customer.
Stop changing filters client-by-client.Every customer gets only their own Zendesk data.
Stop rebuilding monthly PDFs.Create the report format once and reuse it every period.
Stop chasing distribution.Schedule recipients, approvals and delivery in one place.
How it works
One reporting workflow for every customer.
SLA Reporter sits beside Zendesk. Your support team keeps working as usual; SLA Reporter turns the operational data into a repeatable customer deliverable.
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Choose the report once
Set metrics, branding, recipients and customer-specific SLA targets. Reuse the same structure across your client base.
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Review and send
Approve reports in bulk, add commentary where needed, and deliver each customer only their own service data.
Made for contractual service reporting
More useful than another internal dashboard.
Your customer doesn't need a wallboard. They need a clear record of the service you delivered, whether you hit the SLA, and what happened when you didn't.
- Per-customer SLA compliance and breach detail
- First response, resolution and requester wait time
- Ticket volume and month-over-month trends
- Customer-specific commentary and executive summary
- Approval history and delivery audit trail
- Branded PDF and secure web report
Acme CorpSeptember breach review
Resolution SLA breachINC-18422 · 2h 14m over targetPriority: High · Billing API outage
Client note
Resolution was delayed while waiting for the upstream payment provider. Service was restored at 15:42 UTC and the incident review was shared on September 18.
Built for B2B service teams
The more customers you report to, the more time you get back.
Managed service providers
Turn monthly service review packs for dozens of contracted customers into a repeatable workflow.
Enterprise SaaS support
Give strategic accounts consistent evidence against contracted support and response targets.
Outsourced support teams
Keep reporting consistent across every client without sharing data between organizations.
The simple pitch
Don't spend the first day of every month rebuilding last month's reports.
If your team reports to
40 customers every month
and each report takes even 20 minutes to filter, export, format and send, that's more than 13 hours of repetitive work every reporting cycle.
Private beta
How many Zendesk customers do you report to every month?
We're looking for B2B support teams, MSPs and service providers that already send recurring SLA or service reports to multiple customers.
FAQ
Before you connect Zendesk.
Does SLA Reporter replace Zendesk Explore?
No. SLA Reporter is designed around external, customer-facing service reporting: isolate each customer's data, turn it into a consistent report, review it, and distribute it on schedule.
Can every customer have different SLA targets?
That's the intended workflow. Each customer can have its own reporting recipients, branding, service targets and commentary while sharing a common report template.
Can we approve reports before they send?
Yes. The product concept includes optional approval before delivery so your team can explain unusual months or SLA breaches before customers receive the report.
Is this a Zendesk product?
No. SLA Reporter is an independent product concept and is not affiliated with or endorsed by Zendesk.